Returns & Exchanges
At Google Food, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our items, we offer a 24-hour window for reporting issues to ensure a prompt resolution or replacement.
Inspect Your Order
Upon delivery, please immediately check your food items for any signs of damage, spoilage, or incorrect packaging.
Document the Issue
Take clear photos of the product and the shipping label if there is a quality concern to help our team process your claim faster.
Contact Support
Submit a request through our Google Food Help Center within 24 hours of delivery, attaching your photos and order number.
Receive Resolution
Our quality assurance team will review your case and issue a full refund or dispatch a fresh replacement within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing